Security and privacy built into every workflow.
We protect your data, respect your customers' privacy, and give you control so you can focus on what matters.
How we protect customer feedback
Privacy is built into every step of the feedback journey.
1. Feedback received
Feedback comes in from WhatsApp, where customers already feel comfortable responding.
2. Privacy gateway
We automatically remove or mask personal identifiers.
3. Safe storage
Sanitized feedback is securely stored with encryption and access controls.
4. AI analysis
AI analyzes anonymized feedback to surface insights without personal identifiers.
No personal data used for AI training.
Tenant data isolation
Your data is isolated by default. Each workspace is logically separated with dedicated controls and infrastructure layer protections.
Role-based access
Granular roles and permissions ensure the right people have access to the right data, nothing more and nothing less.
Consent tracking
Capture, store and manage customer consent with visibility across WhatsApp feedback touchpoints.
Privacy-aware AI analysis
Our AI agent is designed to work on anonymized data. We do not use your content to train public models.
Encryption and secure data handling
Data is encrypted in transit and at rest. We follow industry best practices for key management and vulnerability monitoring.
Audit logs and accountability
Comprehensive audit logs track user activity, data access, and system events for transparency and compliance requirements.
Customer data export and deletion
Export your data anytime. Request deletion and we will securely remove it from our systems in accordance with applicable laws.
Built to meet global standards
We align with leading frameworks and regulations, including SOC 2 Type II, GDPR, CCPA, and more.
View compliance detailsReady to experience secure, privacy-first feedback management?
Join thousands of businesses that trust Client Feedback to protect what matters.